Services

Services List

On-Premises Trial Installation

As a complement to our Software-as-a-Service (SaaS) delivery model, EUM can be installed on-premise for companies that wish to manage and maintain a copy of the EUM software behind their corporate firewall. We offer two packages to suit your budget.

Basic Trial, Free software download & Premium Trial, where we do the installation for you.


Basic Trial

  • Free software download
  • Fully functioning software (no source files provided to customize)
  • 15 day evaluation period
  • Limited email support

Premium Trial
Our technical experts can help you get EUM installed quickly & efficiently. Take advantage of the opportunity to learn more about EUM, its technical features and benefits, plus get answers to your questions, all while we do the installation with you. If you purchase the software, this fee is waived.

  • $500 USD
  • Deployment of fully functioning software (no source files provided to customize)
  • Remote installation into one testing/development servers in as little as a few hours
  • Extended 30 day evaluation period
  • 4 hours technical installation & configuration support
  • Telephone, web, email and GoTo Meeting support available
  • Standard Monday – Friday, 9am-5pm EST availability
  • Fee waived with EUM and Software Assurance purchase within 45 days of installation

Registration & Branding Projects

Enjoy the benefits of a fully customized extranet experience. By contracting with us, our technical experts can provide the individualized corporate registration and branding elements you need to maintain your corporate identity across your portals.


Registrations:

  • Extranet registration fields can be edited, added or removed, and integrated to other back-end systems
  • Language support is available
  • Approval workflows can be customized

Branding:

  • Removes the Extranet User Manager out of the box branding
  • Use your existing corporate image, logo, and language on your extranet portals

How it works:

  • Complete project setup and initiation includes: infrastructure setup on our in-house servers and network
  • Complete historical backups and data retention services provided
  • Working sessions with our analysts to determine your business requirements for custom registration and branding elements. A SOW with estimates will be delivered
  • Full project source code and deployment guides are provided
  • Project setup and initiation is a one-time fee. Any updates to your registration project charged solely on a time and materials basis only

Pricing:

  • Infrastructure setup and project initiation: $5,500 USD
  • Registration & Branding: Time & Materials as per the SOW

Premium Technical Support

Bulk support hours are available at your convenience for a 10% discounted rate over our standard Time and Materials contracts. These are sold as either 10, 15, or 20 hour increments and are valid for 1 year from the time of purchase.


Program Includes:

  • Initial Response Goal: One Business Day
  • Method: email, phone, GoTo Meeting
  • Hours: Monday – Friday, 9-5, EST
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