Industry Success: The Transportation Industry
to SelectUSA, the U.S. Transportation and Logistics industry, a category of
companies that provide services moving people, goods, or the infrastructure to
support them, accounted for 8.3 percent of the annual gross domestic product,
with spending in this industry totaling $1.45 trillion in 2014. Looking at one
segment of the industry, the North American freight and logistics market, by
roadways, accounted for USD 780.75 billion in 2017 and is expected to reach USD
912.67 billion by 2023.
Transportation Sector is fast-growing and covers a number of public and private
industries, including categories as broad as airport operations and air travel,
marine cargo handling, freight trucking, ground passenger transportation,
pipeline transportation and management, public and charter bus transportation,
taxi services, as well as employee and school bus transportation.
services might include such diverse efforts as:
Major incident or weather-related projects
Rules and regulations around commercial transportation
Information about the transportation network of roads, bridges, and ferries
Guidelines for new or existing drivers
Resources for contractors and partner organizations
is a massive industry and growing worldwide -- and technology is playing an
increasing role, improving connectivity between partners and stakeholders, and
providing distinct competitive advantages for those companies that can adopt
and master the latest innovations. Transportation includes the movement of
materials, manufacturing, air and sea travel, port arrivals, and warehousing.
At each stage, stakeholders rely on real-time communication, document
collaboration, and supply chain visibility. While many of the latest
technologies remain future-looking in other industries, transportation
organizations are already leveraging the latest in artificial intelligence,
machine-human interaction, and collaboration to improve logistics, automation,
and knowledge management.
According to Paul Pessutti, global vice president at SAP, the transportation industry is “ripe for change,” and the cargo industry faces disruption from transportation innovators. As is happening within other industries, the sector is quickly learning that the future requires maximizing its operational, administrative, and customer service technologies.
Behind every Transportation-based organization, there are any number of logistics projects or initiatives underway. “When you think about an indent shipment from the time an order gets placed to when it gets delivered to a customer, there’s probably 35 to 40 documents that you have to exchange in that process,” Pessutti says.
Each of these logistics efforts will often include external stakeholders, including suppliers, sub-trades, external contractors, other partner organizations. Extranet User Manager can help organizations simplify the administration and management of these external users.
Some of the common concerns that Extranet User Manager helps address include:
Providing field workers access to supplier portals in a mobile friendly, responsive form
Customers at the receiving end of the transported good need secure access to up to date tracking information
Drivers may need a secure login to submit vehicle inspections to abide by government enforced regulations
Contractors need access to self-service features such as forgot password resets to be self-sufficient in accessing secure information
To better serve the increasingly digital needs of their customers, companies within the Transportation and Logistics industry need to create tailored solutions to redesign services and products, manage the impact of the talent gap, simplify processes, and ensure coordinated movement from origin-to-end-user through each and every supply chain segment. Building and maintaining a secure and efficient extranet is a core tenet of any business transformation.
For Transportation organizations looking to improve their external
communication and collaboration capabilities, be sure to review our in-depth
case studies about how Extranet User Manger helps create better experiences for
the sector. Find out more on the EUM Transportation
Industry Success site, or test drive
our solutions today.