March of Dimes Canada
ChallengesEnvision IT worked with March of Dimes Canada to develop a portal (afterstroke.marchofdimes.ca) that will enhance the programs and services they offer to stroke survivors and their caregivers and encourage and support community re-engagement. Their vision is to become the primary service provider for community-based supports to Canadians after a stroke. The After Stroke Program and associated website will help stroke survivors and their caregivers in navigating their way through the health and community care system so that they can experience a successful transition from hospital to home, personal support in community re-engagement and obtain access to timely recovery and support information, and positive peer support.
The EUM Solution
As an extranet site designed specifically for this user group, it was important to make on-boarding easy and deliver an optimal user experience. March of Dimes Canada rolled out EUM with their existing SharePoint on-premises, while considering cloud options as a future state. Joining the community requires self-identification, and on-boarding is seamless with self-registration, using an individual's preferred credentials, including email, Google and Facebook.
As part of the registration process, individuals complete a self-assessment. This will provide valuable data to March of Dimes Canada about where in the recovery journey a stroke survivor is and how the organization can allocate and deploy their stroke recovery services.
Through UX testing and customer journey mapping, March of Dimes Canada is ensuring the digital community meets (and exceeds) the needs of stroke survivors. Working with survivors and caregivers to test the user experience of the portal, the charity evaluated how individuals find information and how easy it is to locate, and identified any pain points that might need further tweaking before launching the site.
The website registration is currently being updated and simplified with the new EUM login process. The new process identifies whether or not users already have an account and takes them down the appropriate path. This will eliminate confusion for people with existing accounts trying to register again, or people who haven’t registered trying to sign in. There will be a single flow right from registration through to signed in.
"March of Dimes Canada provides services to a broad range of people with disabilities. Stroke Recovery is one of the organization's fastest growing programs – and the number of stroke survivors is growing each year. There is a huge need to enhance the support available to stroke survivors and caregivers throughout their recovery journey. One area we identified for enhancing the way we provide support is our website, and by working with Envision IT we are able to do this. We intend to build a digital community with Extranet User Manager. Designed with a strong user experience in mind, it allows survivors, caregivers and healthcare partners to get the information they need."
Pamela Lugonzo, Associate Director, March of Dimes Canada